One intelligent inbox
Email, WhatsApp, portal requests and voice conversations arrive in one organized workspace.
Support operations, simplified
Meet the super-fast
customer support platform
Helpdesk, WhatsApp, SLA monitoring and IT assets in one beautifully simple workspace built for modern African teams.
14-day free trial · No credit card required
Friday, 14 August
Good afternoon, Ada
AO
Open tickets
248
+12%Avg. response
4.8m
-18%SLA met
99.9%
+2.1%Ticket volume
Last 7 days
MTWTFSS
Priority inbox
Needs attention
AKEmail
2m
Cannot access account
MOWhatsApp
7m
Payment verification
TN14m
Laptop replacement
Portal
34.5m
Average resolution time
99.9%
SLA compliance
4.9/5
Customer satisfaction
One platform
The support stack your team actually wants to use
Everything your agents need, with none of the clutter that makes enterprise helpdesk software painful.
Automate the repetitive
Route requests, trigger workflows and keep every support process moving without manual follow-up.
SLA monitoring
Watch response and resolution targets in real time before important customer requests fall behind.
IT asset management
Connect incidents to devices, ownership and asset history from the same support platform.
Clear operational reports
Understand workload, response quality, team performance and service trends without spreadsheet work.
Capabilities
Built for the way insurance actually works
The platform advantages that make Topiadesk different — explore what’s built in.
One platform, isolated tenants
Onboard unlimited brokers on a single, secure platform — every tenant fully isolated, no new infrastructure to stand up. Add a new broker in minutes, not weeks, and manage every tenant from one central console without juggling separate deployments or duplicating support overhead.
- Per-tenant isolation
- Central administration
- Scales with your book
OmnichannelEvery conversation.
Every conversation.
One calm inbox.
Customers can contact you however they prefer. Your team still gets one queue, one customer history and one source of truth.
Shared customer context across every channel
Automatic routing and prioritization
Unified SLA tracking
Conversations by channel
This week
Email124 tickets
WhatsApp86 tickets
Portal56 tickets
Voice24 tickets
4.8m
First reply
34.5m
Resolution
96%
CSAT
Start today
Give your support team
a calmer place to work.
Bring customer conversations, SLAs, support workflows and operations into one beautifully simple workspace.
14-day free trial
No credit card
Setup in minutes
Ready when you are
Create your workspace and start bringing your support operation together.
No long-term commitment. Talk to our team whenever you need help getting started.